Managed IT Services

MANAGED IT SERVICES

Technologies, systems and solutions are highly complex today. Most organizations simply do not have the in-house teams and tools to keep up with what is happening in the live production environment.

Infrastructure Management Simplified

Organizations today often find cost savings and high value in return on outsourcing the IT operational tasks. AKAVEIL Technologies offers diversified and high-level skills across a large scope of disciplines.

By partnering together, we will become your turn key solution and integrate seamlessly with your current business model.

vCIO

Our vCIOs partner with your executive and leadership team to ensure your business success.

IT BASICS

Healthy technologies and practices are fundamental ingredients for sustainable business operations.

SUPPORT

Our team is to the ready, we offer peace of mind that help is there when you need it.

STABILITY

Proactive management of your IT infrastructure, services and solutions is essential.

IMPROVEMENT

Changes are inevitable. Our comprehensive success formula allows for continual improvement.

Services and products in the right combination at the right time for the right reason equals success!

TECHNOLOGY SERVICES

AKA-RMM / CRM

Monitoring and reporting of all devices including patch management is our priority. Customers benefit from our automated business interface to place support requests, check status, monitor invoices, make payments, and produce documentation. During the customer onboarding process your identified contacts will receive access and training for our cloud portal to interface with AKAVEIL in an efficient and effective manner.

SERVICE DESK

The Service Desk provides the user interface and follows industry recognized best practices for quality assurance. The Service Desk will register, communicate, dispatch, and analyze all calls, reported incidents, service requests, and information demands. Specifically, the Service Desk is every user’s advocate. The Service Desk is responsible for becoming the Single Point of Contact between AKAVEIL and the customer’s business users and/or its internal IT.

NETWORK CARE

Your network is more than computers and smartphones. Your network information management should be too. Network infrastructure is the powerhouse gear that keeps the whole operation running. If something goes wrong with an infrastructure device, the whole network can go down. You need information fast!

BUSINESS CONTINUITY

A “disaster” simply refers to a complete halt of most or all of your line of business systems simultaneously. We emerge with best solutions available in the world and apply them to protect data, critical apps and systems, ultimately protecting the business and facilitating continuity of your business in any mean of disaster. Accidental or intentional the end effect can be the same, a disaster.

VoIP

Learn how to transform your voice systems to modern capabilities. Cost savings and integrated solutions with existing and other digital technologies will enhance productivity in your business. AKAVEIL offers full implementation of VoIP and management. We leverage Microsoft cloud-based service offerings.

VENDOR MANAGMENT

Our vendor management offering is designed to support the delivery of services offered within the customer’s environment by third party vendors. Our vendor management team allows us to bring vertically integrated (data, voice, wireless, audio/video) companies under a common set of management best practices for seamless accountability as your service provider.

MANAGED PRINT

Although digital transformation is the new norm, print services are still a necessity. No hassle, fully supported, toner, parts, no purchase of equipment, and consumption based billing. Less stress with increased reliability.

Comprehensive Approach

Avoid Incidents, increase proactivity, prepare for the unknown, make well informed decision and achieve business stability. The complex world of business dependency on IT requires working smarter.

PRODUCTS

AKA-RECOVER

We secure your systems with Multi-Factor Authentication - Identity and Access Management.

AKA-SSO

We adopt and deploy SSO to cloud apps in weeks, not months, all without building and maintaining the integrations yourself.

AKA-SECURE

We stop those who invite other friends to the party. DNS Routing and security.

AKA-EMAIL DEFENSE

AKAVEIL Technologies email filtering provides multiple layers of security to stop malware and non-malware threats.

AKA-DARK WEB

Dark Web intelligence with search capabilities to identify, analyze and proactively monitor data.

AKA-ENDPOINT EDR

We help businesses streamline their security and compliance solutions and build security into their digital transformation initiatives.

NEED HELP WITH YOUR INFRASTRUCTURE? PLEASE CALL US!