AKAVEIL Managed Care
Organizations today often find cost savings and high value in return on outsourcing the IT operational tasks. AKAVEIL Technologies offers diversified and high-level skills across a large scope of disciplines. By partnering together, we will become your turn key solution and integrate seamlessly with your current business model.
Our Goals
Monitoring and Control
Prevent incidents (outages and performance issues), thereby minimizing impact on your business. Through our understanding of your business and objectives, we will establish targeted monitoring, tracking of current state of assets and services, recognize trends and prioritize appropriate controls and responses.
Maintenance
Good health of infrastructure requires protective and preventative measures. With our understanding of your systems and solutions an appropriate update, patching and reboot schedule will be agreed that balances protection and business productivity.
Remote Support
By participating in this service, we are empowered with secure remote access to support your systems and end user needs 24/7/365 to ensure engagement based on your priorities to keep your business productive.
Assets we manage
Server
Desktop
Laptop
Terminal Server User
Firewall
Switch / UPS/ Wireless AP
Cloud User Management
Peripherals & Others
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AKA Agent
Monitoring, Alerts, Patching, OS Updates, Maintenance/Automation, Performance Management, S.M.A.R.T Predictive Disk Heath. AKA-Agent is installed to allow remote access via Control (SC) Complete Care, Monitoring and Reporting for all Desktops/Laptops -
Hardware & Software Audit Service
AKAVEIL will report on Hardware & Software Audits (Asset Management) -
Performance & Preventative Maintenance Report
Reporting Service: Desktop Performance & Maintenance Reports -
Central Antivirus Software (A/V) Management Service
Antivirus Management: Signature Updates & Reporting -
Manage (CW) based Customer Portal
Web Portal: Client is able to view & Submit tickets - Choose Plan
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AKA Agent
Monitoring, Alerts, Patching, OS Updates, Maintenance/Automation, Performance Management, S.M.A.R.T Predictive Disk Heath. AKA-Agent is installed to allow remote access via Control (SC) Complete Care, Monitoring and Reporting for all Desktops/Laptops -
Hardware & Software Audit Service
AKAVEIL will report on Hardware & Software Audits (Asset Management) -
Performance & Preventative Maintenance Report
Reporting Service: Desktop Performance & Maintenance Reports -
Central Antivirus Software (A/V) Management Service
Antivirus Management: Signature Updates & Reporting -
Manage (CW) based Customer Portal
Web Portal: Client is able to view & Submit tickets -
Scripting/Automation
AKAVEIL will manage desktop scripting via Automate -
Software Installation Service
Install off-the-shelf software requested by client and support -
Malware removal service
Removal of infections from workstations -
Email Filtering
Email and Content Filtering, Spam Protection, Web Protection -
Email Signatures
Custom email signatures -
Multi-Factor
Full Multi-Factor Implementation -
DNS forwarding and Security
Protection against ransomware attacks - Choose Plan
-
AKA Agent
Monitoring, Alerts, Patching, OS Updates, Maintenance/Automation, Performance Management, S.M.A.R.T Predictive Disk Heath. AKA-Agent is installed to allow remote access via Control (SC) Complete Care, Monitoring and Reporting for all Desktops/Laptops -
Hardware & Software Audit Service
AKAVEIL will report on Hardware & Software Audits (Asset Management) -
Performance & Preventative Maintenance Report
Reporting Service: Desktop Performance & Maintenance Reports -
Central Antivirus Software (A/V) Management Service
Antivirus Management: Signature Updates & Reporting -
Manage (CW) based Customer Portal
Web Portal: Client is able to view & Submit tickets -
Scripting/Automation
AKAVEIL will manage desktop scripting via Automate -
Software Installation Service
Install off-the-shelf software requested by client and support -
Malware removal service
Removal of infections from workstations - Choose Plan