Privacy Policy

Effective Date: January 1, 2025

AKAVEIL Technologies Inc. ("AKAVEIL," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This Policy applies to our website (akaveil.com), all subpages, and all IT services we provide. It also covers information collected through phone calls, emails, consultations, and other business interactions.

By using our services or website, you agree to the collection and use of information in accordance with this Privacy Policy. We will not sell, rent, or share your personal information with third parties except as described in this Policy.

Personal Information

We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Information"). This includes:

• Contact Information: Name, email address, phone number, business address
• Business Information: Company name, job title, industry, firm size
• Service Information: IT infrastructure details, security requirements, technical specifications
• Communication Records: Support tickets, consultation notes, service requests
• Billing Information: Payment details, invoicing information (processed securely)

Automatically Collected Information

When you visit our website, we automatically collect:

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent, click patterns, referral sources
• Cookies and Tracking: Session cookies, analytics cookies, preference cookies

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website performance, and provide personalized content. You can control cookie settings through your browser preferences. Disabling cookies may limit some website functionality.

We use your personal information for the following purposes:

Service Delivery

• Provide managed IT services, cybersecurity solutions, and cloud services
• Conduct consultations and technical assessments
• Deliver customer support and troubleshooting
• Process payments and manage billing
• Maintain and improve our services

Communication

• Respond to inquiries and service requests
• Send service updates and security alerts
• Provide technical documentation and resources
• Share industry insights and best practices (with consent)

Business Operations

• Analyze service usage and performance
• Improve website functionality and user experience
• Conduct research and development
• Comply with legal and regulatory requirements
• Protect against fraud and security threats

Legal Basis for Processing (GDPR)

We process your personal information based on: (1) Contractual necessity for service delivery, (2) Legitimate business interests for operations and improvements, (3) Legal compliance requirements, and (4) Your explicit consent for marketing communications.

We may share your information in the following circumstances:

Service Partners

We work with trusted technology partners (such as Microsoft, security vendors, and cloud providers) to deliver our services. These partners may access your information only to the extent necessary to provide services and are bound by strict confidentiality agreements.

Service Providers

We may engage third-party companies to perform functions such as payment processing, data analytics, customer support, and marketing assistance. These providers have access to personal information only as needed to perform their functions and are contractually obligated to maintain confidentiality.

Legal Requirements

We may disclose your information when required by law, legal process, or to protect our rights, property, or safety, or that of our users or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to appropriate privacy protections.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

• Active Customers: Information retained during service relationship and for 7 years after termination for legal and tax purposes
• Prospects: Contact information retained for 3 years unless you request deletion
• Website Visitors: Analytics data retained for 26 months
• Support Records: Retained for 5 years for service improvement and legal compliance

General Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your information to another service provider
• Opt-out: Unsubscribe from marketing communications at any time

GDPR Rights (EU Residents)

If you are in the European Union, you have additional rights under GDPR:

• Right to Object: Object to processing based on legitimate interests
• Right to Restrict: Request restriction of processing in certain circumstances
• Right to Withdraw Consent: Withdraw consent for processing at any time
• Right to Lodge Complaint: File complaints with your local data protection authority

CCPA Rights (California Residents)

California residents have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about personal information collected, used, or shared
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Not receive discriminatory treatment for exercising privacy rights

To exercise these rights, contact us at privacy@akaveil.com or call 833-252-8345. We will respond within 30 days of receiving your request.

Our services are operated from the United States. If you are located outside the United States, your information may be transferred to, stored, and processed in the United States and other countries where we or our service providers operate.

We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses approved by the European Commission and adequacy decisions where applicable.

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Multi-factor authentication and role-based access
• Network Security: Firewalls, intrusion detection, and monitoring systems
• Regular Updates: Security patches and vulnerability assessments

Administrative Safeguards

• Employee Training: Regular privacy and security training for all staff
• Background Checks: Screening for employees with data access
• Incident Response: Procedures for detecting and responding to breaches
• Vendor Management: Security requirements for all third-party providers

Physical Safeguards

• Secure Facilities: Controlled access to offices and data centers
• Device Security: Encrypted laptops and mobile device management
• Secure Disposal: Proper destruction of physical and electronic media

While we implement industry-standard security measures, no system is completely secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents and notifying affected individuals as required by law.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

We may also integrate with third-party services (such as Microsoft 365, security tools, or cloud platforms) to provide our services. These integrations are governed by the respective third-party privacy policies and our service agreements.

If you have questions about this Privacy Policy or our privacy practices, please contact us:

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Effective Date" at the top of this policy
• Notify you via email if you are an active customer
• Post a notice on our website for 30 days
• For significant changes, obtain your consent where required by law

Your continued use of our services after policy updates constitutes acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how we protect your information.